FAQ's
Which Government programs provide assistance to the elderly living at home?
Support at Home Program (from 1 July 2025 replaces the Home Care Package Program and the Short Term Restorative Care Programme) – coordinated care and services to meet the assessed ageing related care needs of eligible older people. 8 ongoing funding classifications. 3 short term support classifications (Restorative Home Care Pathway, End-of-Life Pathway, Assistive Technology and Home Modifications scheme). Assessment by the Single Assessment Service is required which determines level of funding and eligible services. Clients will pay a co-contribution.
Commonwealth Home Support program – basic entry level short-term or more regular ongoing home care support, a “second set of hands” if you like. Assessment required for services which may include domestic, shopping, transport, respite, meals, home modifications, allied health, nursing. Client pays a co-contribution. It is not income assessed.
Department of Veterans Affairs (DVA) – Veterans Home Care Program (basic home care services such as domestic services) or Community Nursing Program (personal care / nursing services). For DVA Gold Card holders or in some cases other DVA Card holders may be eligible.
Transition Care – short-term assistance to assist you with activities of daily living after leaving hospital.
Home Care Services – how old do I need to be?
For Government subsidised (funded) services you need to generally be over the age of 65 years or 50 years or older if you identify as Aboriginal Torres Strait Islander.
In some cases, if you have a disability, dementia or other care needs not met through other specialist services or are homeless or at risk of homelessness you may be eligible for Government subsidised support. Contact My Aged Care on 1800 200 422.
At any age, you can consider paying privately for care and support services.
Can you really help us?
Yes. We have a depth of professional and practical experience in the home care space, supporting older people and their families with clear information provision to enable them to remain living at home where that is possible and factors to consider for future ageing plans.
How flexible are you around times?
Agility and flexibility are key to our approach. Our clients aren’t just a number or an invoice. We provide consultation times on various days and times.
We use virtual communication and conferencing facilities to enable clients to receive information promptly no matter where they are in Australia or in the World. We aim to provide an efficient service which delivers the best possible outcome in the most expedient manner.
What if I don’t use virtual conferencing such as Zoom or have an email address – can I still use your services?
Yes absolutely!
We can do your consultation over the phone instead. Contact us through our website to advise and we will then arrange a phone consultation.
How do we know the information shared with you is kept confidential?
Our clients know us as their trusted experienced partner. We are part of the aged care industry and have built our credibility through demonstrated experience which gives our clients confidence in our discretion and professionalism.
If we share any information, it is done only with your consent and at your direction.
People with diverse needs – understanding
We are well experienced working with a diverse range of people including those with special needs. We are proud of our demonstrated experience and have a deep understanding of the unique aspects of providing information and advice tailored to the needs of our clients.
What are your business hours?
We conduct consultations across the week at a variety of times that can be seen in the calendar when you book a time that works for you.